Children's Institute — Drupal Modernization & Ongoing Support
A Drupal upgrade and a structured, long-term support partnership: bi-weekly consultation, ticket-driven delivery, and alignment with the marketing team.
The Challenge
Children's Institute needed to move off an aging Drupal platform approaching end of life, and — just as importantly — needed a dependable ongoing support model so the website could keep pace with feature requests and marketing initiatives instead of stalling between projects.
The NES Solution
NES delivered the Drupal modernization and then put a sustainable support structure around it: bi-weekly consultation sessions, Trello-based ticket review and prioritization, steady feature updates, and standing alignment with the organization's marketing meetings so web work always supports active campaigns.
The Results
A modernized, supported Drupal platform and a long-running partnership. The support model — consultation cadence, transparent ticket tracking, and marketing alignment — is the template NES now offers mission-driven organizations that need a website partner, not just a website.
Technology Used
- Drupal CMS
- Accessibility
- Ticket-driven support (Trello)
- Ongoing consultation & maintenance